Support

We're here to help you sleep better.

Contact us

The fastest way to reach us is by email. We read every message and usually reply within 1–2 business days.

sleepowlapp@gmail.com

Frequently asked questions

How do I cancel my subscription?

SleepOwl subscriptions are managed by Apple. Open the Settings app on your iPhone → tap your name at the top → tap Subscriptions → select SleepOwl → tap Cancel Subscription. You can also open the app and go to Me → Manage subscription.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the SleepOwl purchase, and follow the refund prompts.

How do I restore my purchase on a new device?

Sign in to the new device with the same Apple ID you used to subscribe, open SleepOwl, go to Me → Subscription, and tap Restore purchases.

My sleep isn't being tracked. What should I do?

SleepOwl reads sleep data from Apple Health when you grant permission. If sleep isn't appearing:

  • Open the iPhone Settings app → Health → Data Access & Devices → SleepOwl, and confirm Sleep is enabled.
  • Make sure your Apple Watch or iPhone is logging sleep in the Health app.
  • Pull down to refresh on the SleepOwl home screen.

How do I delete my account and data?

Open SleepOwl, go to Me → Account & data → Delete account & data. This permanently erases your sleep history, pet progress, and any cloud backup.

How do I turn off bedtime reminders?

In the app, go to Me → Bedtime reminder to adjust or disable nightly nudges. You can also revoke notification permission entirely in the iPhone Settings app under Notifications → SleepOwl.

Is SleepOwl a medical device?

No. SleepOwl is a wellness app for informational purposes only and is not a substitute for professional medical advice. If you have concerns about a sleep disorder, please consult a qualified healthcare provider.

Bug reports & feature requests

Found a bug or have an idea? Email us at sleepowlapp@gmail.com with:

  • Your iPhone model and iOS version
  • The SleepOwl version (found in Me → About)
  • A short description of what happened and what you expected
  • A screenshot, if possible

Privacy & data requests

To exercise your data rights (access, correction, deletion, portability), see our Privacy Policy or email us at sleepowlapp@gmail.com.